Guest Services Representative – PT/ Seasonal
PURPOSE: The purpose of America’s Keswick is to model and teach biblical living in Christ Jesus, to provide an environment in which Biblical life transformation takes place, and to foster active personal involvement in the local church.
MISSION: America’s Keswick is a ministry where biblical teaching is used to cultivate a deeper relationship with Jesus Christ through addiction recovery, conferences, retreats, events, and outreach.
POSITION SUMMARY: The Guest Services Representative will be responsible for delivering outstanding customer service to all guests and ensuring a positive experience from check-in to check-out. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
KEY RESPONSIBILITIES:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.
- Answer and direct phone calls, emails, and inquiries from guests.
- Provide information about our facilities, conferences, day events, and hosting a group retreat.
- Resolve guest complaints and issues promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Assist with reservations, cancellations, and modifications as needed.
- Coordinate with housekeeping and maintenance teams to ensure the cleanliness of guest rooms and common areas.
- Process payments and manage cash and credit card transactions.
- Uphold organizational policies and procedures to ensure guest safety and satisfaction.
QUALIFICATIONS:
- High school diploma or equivalent.
- A mature believer in Jesus Christ in agreement with America’s Keswick’s doctrinal statement.
- Previous customer service experience is preferred but not required.
- Strong communication and interpersonal skills.
- Ability to work weekends and holidays.
- Proficiency in basic computer skills and the ability to learn new software systems.
- Strong problem-solving skills and the ability to handle stressful situations calmly.
- A positive attitude and a passion for providing excellent customer service.
- Ability to stand for extended periods and lift 25 pounds.
- Other miscellaneous duties as may be requested by the supervisor.
PHYSICAL DEMANDS AND REQUIREMENTS: This role requires the ability to stand and walk for extended periods and perform frequent use of hands for computer and phone systems. The position involves regular communication with guests and team members. Occasional lifting, carrying, pushing, or pulling of items (up to 25 pounds) may be required, along with limited bending, reaching, or stooping.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
- Comprehensive training and career development opportunities.
- Employee discounts on accommodations and amenities.
- Free meals are available in our dining room when available.
- Friendly and supportive work environment.
REPORTING RELATIONSHIPS: This position reports to the Guest Services Manager.
HOURS: This position is seasonal, May – Labor Day, part-time 3 – 4 days/week including weekends.
COMPENSATION: $15.92/hour
Thank you for your interest in a position with America’s Keswick. Please fill out the application below.
